Understand our reprint guarantees, return exceptions, and step-by-step claims processing.
Due to the custom-made nature of print-on-demand products (manufactured based on unique buyer designs and specifications), we are unable to support refunds, exchanges, or returns for:
To guarantee your absolute satisfaction, we provide a 100% free reprint and replacement (including shipping costs) for any errors caused by production defect or shipping damage:
Physical Damage: Blanks with physical tears, sewing failures, broken seams, or faulty zippers before use.
Printing Defects: Prints with severe color fading, peeling, blurry lettering, or off-center alignment compared to your preview files.
Fulfillment Errors: Incorrect product blank model, wrong sizing label, or incorrect color delivered.
Transit Damage: Package damaged or broken during transit (such as ceramic mugs or framed wall art).
If you receive a defective item, please notify our customer support team within 14 calendar days of order receipt.
In the event that an item is severely defective and we have completely run out of the corresponding blank model stock to print a replacement, we will issue a full (100%) monetary refund.
Refunds will be processed back to the original funding source used during checkout (Stripe card or PayPal account). The funds usually appear in your balance within 3 to 7 business days, depending on bank processing timelines.